Welcome to Dog's Best Friend and the Cat's Meow

We strive to offer a safe, comfortable, and stress-free experience for your cherished pets. To achieve this, we have established essential policies to which we kindly request all clients adhere to. We encourage you to read these policies thoroughly to familiarize yourself with our procedures prior to your pet's first appointment. Our aim is to create a clear and mutually beneficial understanding to ensure a consistently excellent experience.

• Credit Card Requirement: For new and infrequent customers, a valid credit card is required to secure an appointment. A $60 deposit will be processed 48 hours before your scheduled visit. Established clients may continue to pay by check or cash without the need for a credit card deposit.
• Remaining Balance: The outstanding balance is due upon the completion of each appointment. We accept payments in the form of cash, credit, or check.
• Non-sufficient Funds and Declined Cards: A $30 fee will be levied for any bounced checks or declined credit card transactions to offset processing charges.

• 430-Minute Rule: Our daily appointments are scheduled according to a set duration expected for each service. Delays exceeding 30 minutes, not caused by DBFCM (such as client lateness, excessive matting, or special handling requirements), may disrupt our daily schedule. While we strive to accommodate these delays when possible, we reserve the right to cancel the appointment and apply a late cancellation fee if the delay surpasses 30 minutes. 
• Cancellations: A 48-hour notice is required for cancellations or rescheduling. Any appointments cancelled within this 48-hour window will be charged the full amount of the scheduled services. This includes cancellations triggered by undisclosed requirements or health concerns identified on the day of the appointment.
• Missed Appointments/No-Shows: No-shows will be charged the full amount of the scheduled appointment.
• Late Drop-offs: Arriving more than 30 minutes late will result in the appointment being cancelled and considered a no-show. Rescheduling will be the responsibility of the pet owner.
• Sunday and Monday Bookings: Appointments scheduled for Sundays and Mondays require full upfront payment, as our salon is typically closed on these days.
• Undisclosed Requirements: Any special needs or conditions that would extend the appointment duration by 30 minutes or more must be disclosed in advance during booking. Failure to do so may result in appointment cancellation or rescheduling. 
• De-matting: Additional charges may be incurred for pets with severely matted coats. If the de-matting process is expected to take longer than 30 minutes, we will either reschedule your appointment or request permission to shave the coat. 

• First-time Clients: A mandatory 15-minute consultation is required, either in person or over the phone. When conducted over the phone, photographs of the pet must be provided in advance. Special discounts are available for first-time puppy grooming.
• Online Booking: Highly encouraged and given priority over phone and walk-in bookings. Please disclose any special needs during the booking process.
• Advanced Booking: Appointments can be scheduled up to 120 days in advance. However, those scheduled beyond this period are subject to change based on groomer availability and shop hours.
   

• Vaccination Records: Proof of current rabies vaccination is mandatory.
• Behavioral Concerns: We reserve the right to refuse service to pets displaying aggressive behavior.
• Emergencies: Should an emergency arise, our initial step is to contact you. If you are unreachable, we have your consent to consult a veterinarian at your expense.
• Reception Area Conduct: To avoid potential conflicts, even well-behaved dogs should wait outside the reception area if other dogs are present. 

• Photography: We may take photographs for monitoring and promotional activities. Should you wish to opt out, please inform us in writing.